How to do a factory reset
A factory reset resets the camera back to its default factory settings and is a helpful troubleshooting step when the camera isn't working correctly.
To perform a factory reset on your camera, plug your camera in which powers the camera on.
Find a pin , like a small paper clip. Insert the pin into the factory reset button hole, located on top of the WiFi switch and press and hold on until the first and the second LED lights are red and flash unless for 6 times, it may take more than 30 seconds. The entire process may take two to three minutes including the reboot of the camera.